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Field Service Technician (job description)
 
We have partnered with a Global Packaging and Printing Company to lead a search for their Field Service Technician role near Cincinnati Ohio.
 
Reports to: Manager of Quality Systems and Safety
 
Position Description:Provides technical support and training to personnel, supports sales, and ensures efficient operation and customer satisfaction.
 
Primary Responsibilities:Operational responsibility for service delivery and equipment maintenance:
·         Manage number of customer complaints through differentiating formal and informal customer complaints.
·         Build relationships with customers to help anticipate issues to enable plant throughput.
Sample, rework and/or sort suspect product at customer sites as needed.
·         Initiate improvement requests for customer locations that have documented need. 
·         Identify customer packing les that seem to create defects and provide possible solutions to optimize the machine performance.
·         Manage new business accounts transition steps which impacts customer satisfaction.
·         Manage customer interface in conjunction with customer service, sales, and operations.
·         Alignment with operations and service at Zumbiel.
 
Key Performance Metrics:  
·         Equipment Availability (OEE)
·         Meet T&E plan month to month and yearly
·         Courtesy visits to customers
·         Feedback to customers on corrective action reports and credits
·         Develop action plans to improve moving forward
 
Key areas for backup:         
·         Regulatory compliance, records, reporting, and documentation (EPA, etc.)
·         Building records, drawings, and documentation maintenance
·         Equipment records, drawings, and documentation maintenance
OEM and contractor contracts